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Ombudsman updates treatment of flood insurance disputes

Consumers Federation of AustraliaThe Financial Ombudsman Service has issued a special update on how it treats flood insurance matters Circular Issue 7 – Update 1 – Flood Edition – Nov 2011 In order to...

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Credit Ombudsman Service seeks non-executive Director

Consumers Federation of AustraliaThe Credit Ombudsman Service is an impartial and independent alternative dispute resolution scheme. Established in 2003, it is one of only two schemes approved by the...

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30,283 financial service disputes at FOS in 2010/11, up 27%

Consumers Federation of AustraliaThe Financial Ombudsman Service (FOS) has released its 2010-2011 Annual Review, including Comparative Tables showing disputes about individual members. Highlights for...

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ASIC to review EDR schemes handling of complaints when companies take legal...

Consumers Federation of AustraliaASIC has released a consultation paper to commence its review of external dispute resolution (EDR) jurisdiction over consumer complaints in cases where members have...

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Electronic communication of insurance policies

Consumers Federation of AustraliaThe Financial Ombudsman Service (FOS) is dealing with an increasing number of disputes involving financial service providers relying on electronic transmission to...

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50 years of consumer rights – how far have we come?

Consumers Federation of Australia.Long time consumer advocate Jenni Mack gave an impressive key note speech to the ACCC Consumer Congress in Melbourne on World Consumer Rights Day, 15 March 2012. Jenni...

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95,000 credit card chargeback requests per month

Consumers Federation of AustraliaA review of credit card chargebacks by Australia banks has found low levels of complaint but some areas for improvement. A chargeback occurs when a bank, at the request...

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TIO report responds to consumer concerns

Consumers Federation of AustraliaCFA Member ACCAN today welcome  the Telecommunications Industry Ombudsman (TIO) Review report released by the Minister for Broadband, Communications and the Digital...

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No need to pay for dispute resolution: TIO

Consumers Federation of AustraliaThe Telecommunications Industry Ombudsman (TIO) supports recommendations made by Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to...

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Benchmarks for Industry-based Customer Dispute Resolution Schemes

Consumers Federation of AustraliaThe Commonwealth Consumer Affairs Advisory Committee has released an Issues Paper on the Benchmarks for Industry-based Customer Dispute Resolution Schemes. Comments on...

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Could you represent consumers for the Financial Ombudsman Service?

Consumers Federation of Australia Dynamic and demanding External Dispute Resolution (EDR) environment Important independent decision making role on complex financial disputes Strong customer service...

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CFA publishes Consumer Agenda 2013

Consumers Federation of AustraliaWhoever forms the next government, CFA and its members would like to see increased attention to priority consumer issues. CFA and its members have developed a Consumer...

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The importance of the Financial Ombudsman

Consumers Federation of AustraliaThe release of the Financial Ombudsman Service (FOS) annual report today highlights just how important this service is for consumers.  Over 30,000 people accessed the...

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Financial Counselling conference to take place Melbourne in May

Consumers Federation of AustraliaFinancial Counselling Australia has invited financial counsellors from around Australia to attend their 2014 conference and related events in Melbourne between May...

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ACCC ceases arbitrations following court decision

Consumers Federation of Australia The Full Federal Court has handed down its decision on a judicial review application originally commenced by Telstra on 3 January 2014. Telstra sought review of the...

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Financial Rights Legal Centre wins grant to develop financial stress web service

Consumers Federation of AustraliaThe Financial Rights Legal Centre (previously Consumer Credit Legal Centre) will be the beneficiary of a grant of $12,000 from the Law and Justice Foundation of NSW...

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Victorian Parliament urged to protect home owners from dodgy builders

Consumers Federation of AustraliaIn its final sitting week, the Victorian Parliament is being urged to pass new domestic building consumer protections into law as a matter of priority. The Building...

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Teleco ombudsman seeks Director with consumer experience

Consumers Federation of Australia The Telecommunications Industry Ombudsman is a free and independent alternative dispute resolution scheme for small business and residential consumers. The TIO...

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CFA appointed consumer reps take positions on travel agent monitoring committee

Consumers Federation of AustraliaThe Australian Federation of Travel Agents announced the appointment of the AFTA Code Compliance Monitoring Committee (ACCMC) including that of Dr June Smith as the...

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Credit Ombudsman Service appoints new Consumer Director

Consumers Federation of AustraliaThe Board of the Credit Ombudsman Service Limited (COSL) announced the appointment of Ms Amanda Barker as the new non-executive consumer director of the company,...

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